OpenFans

Complaints Policy

Last updated: March 13, 2026

1. Overview

OpenFans is committed to maintaining a safe, respectful, and lawful environment for all users. We take all complaints seriously and have established a clear process for reporting and resolving issues related to content, users, or the Platform itself. This policy explains how to file a complaint, what types of complaints we handle, expected response times, and how complaints are escalated when necessary.

2. How to File a Complaint

Complaints can be submitted through any of the following channels:

  • In-Platform Reporting: Use the "Report" button available on every content post, user profile, and message to submit a complaint directly within the Platform.
  • Email: Send a detailed complaint to complaints@openfans.online. Please include the URL of the content or profile in question, a description of the issue, and any supporting evidence.
  • Contact Form: Use the contact form on our Contact page and select "Complaint" as the inquiry type.

Anonymous complaints are accepted. However, providing your contact information allows us to follow up with you regarding the resolution of your complaint.

3. Types of Complaints

OpenFans handles the following categories of complaints:

  • Copyright Infringement: Content that infringes on your intellectual property rights. For formal DMCA takedown requests, please refer to our DMCA Policy.
  • Illegal Content: Content that violates local, state, federal, or international law, including but not limited to content depicting illegal activities.
  • Child Sexual Abuse Material (CSAM): Any content suspected to depict the sexual exploitation of minors. These reports receive the highest priority and are immediately escalated.
  • Non-Consensual Content: Intimate content shared without the consent of the individual depicted.
  • Harassment & Abuse: Bullying, threats, doxxing, stalking, hate speech, or any form of harassment directed at users.
  • Underage Users: Reports of users or Creators who appear to be under the age of 18.
  • Fraud & Scams: Deceptive content, phishing attempts, or fraudulent activity on the Platform.
  • Platform Issues: Technical problems, billing disputes, or concerns about Platform functionality.

4. Response Timeframes

OpenFans is committed to responding to complaints within the following timeframes:

  • CSAM Reports: Immediate action. Content is removed within one (1) hour of verification and reported to NCMEC (see Section 6).
  • Illegal Content & Non-Consensual Content: Reviewed and actioned within twenty-four (24) hours.
  • Copyright Infringement: Acknowledged within two (2) business days; actioned within five (5) business days.
  • Harassment & Abuse: Reviewed within forty-eight (48) hours.
  • General Complaints: Acknowledged within three (3) business days; resolved within ten (10) business days.

Complex cases may require additional time. If your complaint requires an extended investigation, we will notify you of the expected timeline.

5. Escalation Process

If you are not satisfied with the initial resolution of your complaint, you may escalate it through the following process:

  • Level 1 — Support Team: Your complaint is first handled by our support team, who will investigate and take appropriate action.
  • Level 2 — Senior Review: If unsatisfied, request escalation to a senior team member by replying to your complaint thread or emailing complaints@openfans.online with "ESCALATION" in the subject line.
  • Level 3 — Legal & Compliance: For unresolved matters involving legal or regulatory concerns, the complaint is escalated to our Legal and Compliance team at legal@openfans.online.

6. NCMEC Reporting & CSAM

OpenFans is committed to the protection of children and maintains a strict zero-tolerance policy toward child sexual abuse material (CSAM). In compliance with federal law (18 U.S.C. § 2258A), OpenFans reports all instances of apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) through their CyberTipline.

Upon identification of suspected CSAM:

  • The content is immediately removed from the Platform and preserved for law enforcement.
  • The associated account is immediately suspended.
  • A CyberTipline report is filed with NCMEC.
  • All relevant evidence is preserved and made available to law enforcement upon lawful request.
  • The user is permanently banned from the Platform.

7. Law Enforcement Cooperation

OpenFans cooperates fully with law enforcement authorities in the investigation of criminal activity conducted through or facilitated by the Platform. We will respond to valid legal process including subpoenas, court orders, and search warrants, and will provide information and evidence as required by applicable law.

In emergency situations where there is an imminent threat to life or safety, OpenFans may voluntarily disclose information to law enforcement without a court order in accordance with applicable law.

8. Contact

To file a complaint, contact us at complaints@openfans.online. For urgent safety concerns, include "URGENT" in the subject line.